looknoor.com

At LookNoor.com, we always strive to deliver high-quality products to our customers. However, if for any reason you are not satisfied, you may request a return or refund based on the following conditions.

✅ Conditions for Accepting Returns:

You must apply for a return within 3 days of receiving the product.

Returns are only accepted under the following conditions:

• Wrong product delivered

• Damaged or broken product (must include video/photo proof at the time of delivery)

• Product not working (Dead on Arrival)

• Manufacturing defect

Returns will NOT be accepted in the following cases:

• Customer’s change of mind

• Used or worn products

• Discounted or promotional items

• Opened packaging or used product

• No valid proof (photo/video) provided

The product must be returned in its original packaging and in unused condition.

Customers may be required to send the product back at their own cost via courier, depending on the situation.

💰 Refund Policy:

If we approve your return after verification:

• The refund will be processed via Mobile Banking or Bank Transfer.

• It may take 5–7 business days to process the refund.

• For Cash on Delivery (COD) orders, the customer must provide a valid bKash/Nagad account for the refund.

📩 Return / Complaint Submission Form

If you want to file a complaint or request a return, please fill out the form below: